Frequently Asked Questions:

Q: Where do you ship to?

A: We ship Australia wide. As a new business at the moment we are not offering international shipping but we might in the near future so stay tuned!

Q: What types of payment do you accept?

A: We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay and Google Pay. 

Q: Is there any shipping fees?

A: On orders above $60 - Free Shipping
On orders bellow $60 - $10 Flat Rate Shipping

Q: How long does it take to dispatch and deliver?

A: Dispatch and Delivery Times:
1 Business Day
Delivery: It might take 1 to 5 Business Day for Delivery*, keeping in mind that with the Corona Virus situation some delays are expected.

*These transit days are estimates only. Once your parcel has been collected by the courier we are not responsible for any delays in delivery. We do our best to dispatch it as soon as possible and to work with a good delivery company. Please note once your order has been dispatched we are unable to make amendments to product, customer or delivery details. So please make sure all information are correct and updated.

Q: What are your business hours?

A: Velery is available to shop online 24/7! Our regular business hours for shipping and customer service are: Monday to Friday, 9am to 5pm. We are closed on all major Australian federal holidays.

Q: What if the item I received is faulty/damaged?

A: At Velery our items are carefully packaged and wrapped individually. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. Just contact us at customerservice@velery.com.au and we will help you. 

 Q: How do I take care of my Jewellery?

A: - When not in use keep it inside the box, avoid leaving it in the open air and avoid contact with latex and rubber.
- To clean your jewellery use a polishing cloth, be sure to use a microfiber or jewellery cleaning cloth as paper towels or rougher cloths can scratch the surface of the jewellery.
The jewellery pieces remain best when kept in dry and cool places, avoid leaving it in the sun.
- Remove your jewelry before showering, exercising and swimming and avoid contact with perfumes, lotions or hair products.

Q: What is 925 Sterling Silver?

A: Because pure silver is much too soft to be used in jewelry, it is often combined with other metals to create a more durable metal. When 92.5% of pure silver is mixed with 7.5% of other metals (often copper) the resulting alloy is called sterling silver. Sterling Silver Jewellery might be a bit more expensive but the cost makes it up owing to the durability of the metal that makes it ideal for daily wear. The main feature of sterling silver is durability, which is provided by the jewellery's high-quality material.

Q: What is Cooper?

A: Known for its beautiful reddish-brownish color, copper is a loved material among jewellery lovers. It is distinct in its appearance, highly durable and can be shaped into stunning designs. 
Because of its pliability and durability, many jeweller’s prefer crafting their designs out of copper. With reasonable care, copper can last several generations.

Q: What are Zircon Stones?

A: Zircon is one of the oldest minerals on earth. The first specimen of zircon was found in Australia and is estimated to be 4.4 billion years old. This natural gemstone is not very common, either. Zircon is a natural gemstone popular for an astounding optical splendor that resembles a diamond and this trait of zircon makes it popular among jewelry and gem enthusiasts. Some zircons are even known to have a cat's-eye effect, and they come in a variety of colours such as blue, green, pink, purple and yellow and it can be heated to make it colorless or to enhance its colours. Zircon's stones many attributes make it a gem to cherish based on its own merits.

Q: What is Cubic Zirconia Stones?

A: Cubic Zirconia is the most popular diamond simulant. Used by jewelry manufacturers since the 1970s, it is lab created crystalline zirconium dioxide (ZNO2). A process to synthesize CZ became available in the 1970s and soon it became an extremely popular and affordable diamond simulant. Cubic Zirconia is typically free of inclusions but occasionally contains small gas bubbles or zirconium oxide, remnants of its growth in the laboratory. So while Zircon and synthetic Cubic Zirconia may appear to be the same stone and have similar, oft-confused names, they are vastly different stones. The most important difference to remember is that Zircon is a naturally occurring mineral while Cubic Zirconia, even though it has been found in nature before, is a lab-created gemstone and is, therefore, not natural and not considered a mineral. Both of these gemstones are beautiful, convincing, and affordable simulants for diamond.